| 2009 | |
| Woo your Occupiers |  |
| Property Week (31 October 2008) |
| Howard Morgan says owners need to listen more and serve occupiers' needs if they want them to stay. Property Week article October 08 |
| |
| 2008 | |
| Time to Embrace Service | |
| IPE Real Estate (July 2008) |
| Despite the link between tenant satisfaction and investment performance, some industry customers feel undervalued. Howard Morgan asks why |
| |
| What Tenants Want | |
| Property Week (01 June 2008) |
| Article about OSI 2008 |
| |
| Reasonable Doubt | |
| Property Week (01 June 2008) |
| Howard Morgan on 6 ways to spot your inner improver |
| |
| UK Occupier Satisfaction Index (OSI) 2008 launched |  |
| 29 May 2008 |
| The OSI 2008 was launched on the morning of 29th May 2008 at a breakfast meeting attended by around 100 people. |
| http://www.occupier-satisfaction.co.uk |
| |
| Calm Amongst the Chaos | |
| Estates Gazette (17 May 2008) |
| Standing strong in the midst of the credit crunch, a panel of industry experts share their views on how occupiers are surviving the downturn. |
| |
| REAL SERVICE Residential Group | |
| 1 March 2008 |
| The third of the REAL SERVICE groups has now been lauched - the Residential Group. Members of the group include Annington, Cluttons, Dorrington, Evenbrook Group, Grainger and Touchstone. For more information contact Louise Freethy |
| |
| MIPIM 2008 | |
| 10 March 2008 |
| Howard Morgan and Sue Flatto are at MIPIM. If you would like to meet them, please contact the office and we will set up a meeting. |
| |
| In the Mix | |
| Shopping Centre (01 November 2007) |
| The rise of mixed-use development is throwing up new challenges for property managers. A round table discussion, hosted by Kingsley Lipsey Morgan, looked for some answers |
| |
| 2007 | |
| Expert Witness | |
| Estates Gazette (01 September 2007) |
| Estates Gazette article covering Roundtable Event at MIPIM 2007. |
| |
| Changing Places 2007 | |
| Shopping Centre (01 August 2007) |
| Meadowhall Manager and Magna MD swap jobs |
| |
| RESI Conference | |
| 11 - 12 September 2007 |
| Property Management Workshop hosted by Howard Morgan |
| http://www.resi07.com |
| |
| RICS Commercial property conference 2007 | |
| 18 September 2007 |
| Howard Morgan will be speaking on: "Are the needs of Occupiers being met?" |
| http://www.rics.org/commercial2007 |
| |
| Good customer service | |
| The Journal RICS - Commercial Property (01 July 2007) |
| Howard Morgan (Managing Director of Kingsley Lipsey Morgan) urges landlords to change the perception of their roles to become service providers |
| |
| Pleased with the service? | |
| The Journal RICS - Commercial Property (01 July 2007) |
| Analysis of the recent Occupier satisfaction Index (OSI) Howard Morgan & Christopher Hedley |
| |
| Launch of the Occupier Satisfaction Index | |
| 15 May 2007 |
| On 15 May 2007, the results of the first phase of this three-year research project to measure occupier satisfaction across the property industry were announced by the Property Industry Alliance. Click here to view the report. |
| http://www.occupier-satisfaction.co.uk |
| |
| Time for some occupation therapy? | |
| MIPIM - The News (16 April 2007) |
| Examining the real service requirements of occupiers |
| |
| 2006 | |
| Make your mark and vote in the Real Brands Poll | |
| Property Week (08 December 2006) |
| |
| Kingsley Lipsey Morgan and IPD to deliver new occupier satisfaction index | |
| Click here for more details |
| http://www.rics.org/Property/Commercialproperty/Commerciallandlordandtenant/OSI_101106.htm |
| |
| BCSC | |
| 06-08 Nov 2006 |
| Howard Morgan looks at some of the ethical dilemmas facing shopping centre owners in an article published in Shopping Centre magazine to coincide with the BCSC Conference. |
| |
| The London Retail Summit | |
| Centre Point, London W1 (10 October 2006) |
| Kingsley Lipsey Morgan and City Drama present dramatised exploration of issues about the future of shopping in the Capital |
| |
| Branding the REIT | |
| 01 June 2006 |
| A powerful drama-based workshop that tackles the complex issues of branding REITs through highly creative methods. |
| http://www.kingsleylipseymorgan.com/Branding the REIT.asp |
| |
| Branding the REIT | |
| Property Week (26 May 2006) |
| |
| BPF - S106 Research | |
| 26 June 2006 |
| BPF publishes research into S106 Planning Agreements conducted by Kingsley Lipsey Morgan |
| http://www.bpf.org.uk/files/pub114847096225148-1.pdf |
| |
| How to assemble a model of excellence | |
| Estate Gazette (13 May 2006) |
| Debate: What is "greatness", and how do companies achieve it? A panel of industry leaders arrived at some useful answers. |
| |
| REITs prompt better service | |
| Property Week (12 May 2006) |
| The influence of REITs on levels of service provision |
| |
| British Council for Offices Conference | |
| Dublin (11–12 May 2006) |
| Branding the Office REIT – workshop facilitated by Giles Barrie (Editor, Property Week) Howard Morgan, Kingsley Lipsey Morgan and City Drama. |
| http://www.bcodublin06.co.uk |
| |
| RICS Property Management Awards | |
| Property Week (10 Feb 2006) |
| Howard Morgan has been invited to chair the Judges Panel for RICS Property Management Awards 2006. |
| |
| REITs will get the brand wagon rolling | |
| Property Week (07 April 2006) |
| Howard Morgan on the importance of branding in the REITs era. |
| |
| REITs make property organisations more attractive | |
| PropertyEU Magazine (Spring 2006) |
| What makes your property attractive is not just building quality and location, but also having a reputation for great service. |
| |
| Sheds Conference 2006 | |
| Newport, Wales (8-9 February 2006) |
| Howard Morgan is chairing an industry panel of leading landlords to debate the future of asset management at this new conference and trade show for the industrial property sector. |
| http://www.shedshow.com |
| |
| Real Brands Conference | |
| IoD Hub, London (Wednesday 22nd February, 2006) |
| Kingsley Lipsey Morgan will be hosting a conference on @Branding in the Property World@. |
| http://www.real-brands.co.uk |
| |
| 2005 | |
| Raising the service game | |
| Estates Gazette (30 October 2004) |
| |
| State of play stateside |  |
| Estates Gazette (17 September 2005) |
| Article about the REAL SERVICE study tour to the United States of America. |
| |
| Britain will follow the US lead on property management | |
| Property Week (08 July 2005) |
| Response by Kingsley Lipsey Morgan Managing Director, Howard Morgan |
| |
| Staff of Life | |
| Shopping Centre (01 June 2005) |
| |
| Helping Hand | |
| Shopping Centre (01 May 2005) |
| |
| MIPIM: A Sobering Thought | |
| Property Week (22 April 2005) |
| Responsa by Kingsley Lipsey Morgan Managing Director, Howard Morgan |
| |
| Existing under on roof | |
| Retail Week (18 April 2005) |
| Emergence of a new relationship between retailers and landlords |
| |
| Business landlords rated low on tenant's trust scale | |
| Financial Times (25 February 2005) |
| Analysis of RICS report on business landlords |
| |
| Lease Code of Practice | |
| Property Week (07 January 2005) |
| |
| How to set your stage - drama & business training | |
| Estates Gazette (07 January 2005) |
| |
| At your service | |
| Mall Retailing (01 January 2005) |
| ` |
| |
| 2004 | |
| Breaking up is hard to do | |
| IPF - Forum View (01 December 2004) |
| |
| Land Securities - A1 - Retail Magazine - Taking Action at Bon Accord | |
| Autumn / Winter 2004 |
| |
| Running a Tight Ship | |
| Property Week (27 October 2004) |
| Lessons for the Property Industry |
| |
| REITs | |
| Property Week (13 August 2004) |
| |
| Measuring the feel-good-factor | |
| BCSC - Zone A Magazine (Autumn 2004 ) |
| |
| REAL SERVICE | |
| 12 July 2004 |
| http://www.real-service.co.uk |
| |
| Real Estate Customer Service Group - update | |
| 05 July 2004 |
| |
| Kingsley Lipsey Morgan and City Drama | |
| 15 June 2004 |
| |
| Codes of Conduct | |
| Estates Gazette - Grid (02 May 2004) |
| Examining conduct between developers, architects and occupiers |
| |
| Call for Entries Announced | |
| 27 January 2004 |
| http://www.rics.org/pmawards |
| |
| 2003 | |
| “The Great Agency Debate” | |
| 25 November 2003 |
| Howard Morgan will moderate a discussion on the future of property agency – further details |
| http://www.corenetglobal.org.uk |
| |
| A practical guide for small and medium sized businesses | |
| 01 October 2003 |
| Booklet published by Workspace Group PLC with content developed by Kingsley Lipsey Morgan Ltd |
| |
| Measuring the Perception of Real Estate and Facilities Services | |
| 30 September 2003 |
| Presentation by Howard Morgan on “Measuring the Perception of Real Estate and Facilities Services” |
| |
| Following the top act | |
| Property Week (02 May 2003) |
| |
| 2002 | |
| Property service revolution | |
| BPF Journal (01 December 2002) |
| |
| Business Ethics | |
| Property Week (01 June 2002) |
| |
| Integrity | |
| Integrity Magazine (01 March 2002) |
| |
| British Council for Offices | |
| 01 January 2002 |
| |
| 2001 | |
| Service Challenge | |
| Property Week (01 October 2001) |
| |
| Your money or your life | |
| Property Week (01 May 2001) |
| |
| Serving you right | |
| Property Week (01 March 2001) |
| |
| 2000 | |
| Good work ethics | |
| Property Week (01 October 2000) |
| |
| A Quizzical look at landlords | |
| June 2000 |
| |
| Banking on Trouble | |
| May 2000 |
| |
| 1999 | |
| Benchmarking | |
| British Property Federation Journal (01 March 1999) |
| |
| Morgan Leads Service Firm | |
| 01 January 1999 |
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